UNIT 2 ASSIGNMENT: EVALUATING CLOUD SLAS FOR BUSINESS-CRITICAL APPLICATIONS
Purpose
To evaluate your ability to think strategically about cloud services in a business context. Focus on demonstrating how technical decisions support business objectives while maintaining awareness of regulatory and compliance requirements essential in financial services.
Evidence Statements
Your completed strategy document should provide evidence that:
- You can develop comprehensive cloud adoption use cases based on organizational governance requirements
- You understand cloud deployment models and their enterprise governance implications
- You can evaluate cloud service level agreements in the context of organizational governance needs
Background Context
You are a cloud consultant working with Pinnacle Financial Services, a mid-sized financial institution processing over 50,000 transactions daily. Their core transaction processing system currently runs on legacy on-premises infrastructure that is becoming costly to maintain and scale. The company is considering migrating this mission-critical system to the cloud but is concerned about maintaining the same level of reliability, security, and regulatory compliance they currently have.
Your Role: As their cloud migration advisor, you need to help them understand what to look for in cloud SLAs and how to evaluate potential providers based on their specific business needs.
Key Business Context:
- Financial transactions must be processed 24/7 with minimal downtime
- System handles sensitive financial data requiring strict security measures
- Company is subject to regulations like PCI DSS, SOX, and banking compliance requirements
- Peak transaction volumes occur during business hours and month-end periods
- Current system availability is 99.95% with average response times under 200ms
Instructions
Document Structure and Requirements
Create a 5-8 page professional strategy document (excluding title page, table of contents, and references) that addresses all six required components. Use the following structure:
Title Page
- Document title
- Your name and course information
- Date of submission
Table of Contents
- List all major sections and subsections with page numbers
Section 1: Critical SLA Elements Analysis (~1 page)
Identify and explain at least five specific SLA elements that would be most critical for this financial services organization. For each element, explain:
- What specific SLA elements would be most critical for this organization?
- Based on these requirements, how should they evaluate providers?
Section 2: Provider Evaluation Framework (~1 page)
Describe a systematic approach for evaluating cloud providers based on the identified SLA requirements. Your framework should include:
- How to compare and weigh different SLA offerings
- What questions to
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