UXM3: Academic Research and Evidence-Based Writing
QUOTA Template Instructions: Complete each section of this template following the prompts in the task requirements.
For support, please review the “Information Literacy: Evaluating Sources” document found under the Web Links section in Task 1.
Section 1: Academic Research
Degree program: Bachelor of Science in Psychology
Career Role: Psychiatric Rehabilitation Program Counselor
Source 1 – The following is a credible source; complete the QUOTA analysis to explain why it is credible. Enter your responses in the table below.
Table 1: Source 1 QUOTA Analysis
| Title of Article |
Rethinking Cultural Competence: Shifting to Cultural Humility
Web Link to the Article: https://doi.org/10.1177/1178632920970580 |
| Qualified: Explain how the author’s qualifications, the publisher’s reputation, or both contribute to the credibility of the resource. |
The authors are professors from distinct institutions, contributing novel insights to their respective departments on multiple topics, which lends them authority. At the same time, Sage Journals’ credibility stems from its peer review process, as articles published by the institution undergo peer review by professionals who assess the accuracy, quality, and originality of the study before it is published. Sage journals also rely on researchers with a global reach, which avails them assorted perspectives and distinction across disciplines. |
| Up-to-Date: Explain how the resource is current (published within the last five years). |
The resource’s seminal nature derives from its cross-disciplinary influence, as it informs cultural competence and humility, as well as human services. It also encompasses visibility and accessibility as it is written clearly for the audience to comprehend, and it is published in an impactful resource that is extensively disseminated. |
| Objective: Explain whether the resource is objective or still credible even if some bias or opinion is present. |
The article remains credible as it was featured in Health Services Insights, that abounds as a peer-reviewed journal, affirming that professionals assessed the evidence and arguments before publication. The authors’ claims are also supported by theory, citations, and practical examples, which augment their rigor. |
| True: Explain why you have confidence that the information in the resource is trustworthy and dependable. |
Confidence in the article stems from its publication in Health Services Insights, which invests in professional evaluation for relevance, accuracy, and rigor before publication. The study also relies on both recent and classic studies, which fortifies its credibility. |
| Applicable: Explain how the resource is relevant to your career role. |
The study is relevant to my career as it focuses on how experts can better serve varied populations, and it critiques conventional cultural competence training and endorses cultural humility that stresses openness, self-reflection, and respect for patrons’ lived experiences. |
Source 2 – The following is not a credible source; complete the QUOTA analysis to explain why it is not credible. Enter your responses in the table below.
Table 2: Source 2 QUOTA Analysis
| Title of Article |
Human Services
Web Link to the Article: https://en.wikipedia.org/wiki/Human_services |
| Qualified: Explain how the author’s qualifications, the publisher’s reputation, or both contribute to the credibility of the resource. |
The article is credible because it is published on Wikipedia. This free online encyclopedia comprises contributions from multiple authors, and it cites reputable sources, including journal articles, books, and reports. The article also includes the last edit date, cited as 15th September 2025. Wikipedia is globally used, accessed, and upholds policies focused on verifiability, neutrality, and referencing consistent sources. |
| Up-to-Date: Explain how the resource is current (published within the last five years). |
The article is not seminal in nature as it was published ten years ago, and it incorporates older sources published more than nine years ago. It is seminal as it provides insight into the current theory and practice. |
| Objective: Explain whether the resource is objective or still credible even if some bias or opinion is present. |
The article is credible as a comprehensive overview of the topic, as it relies on academic sources written by established authors and is published on a website with strict editorial guidelines. |
| True: Explain why you have confidence that the information in the resource is trustworthy and dependable. |
The article is genuine and dependable as Wikis allow open editing and community scrutiny, which facilitates the correction of errors contributing to its reliability. The article is also balanced and neutral as it provides a broad view of “Human Services,” including its history, methodologies, academic programs, and employment outlook, thereby exhibiting its balanced nature. |
| Applicable: Explain how the resource is relevant to your career role. |
The article is relevant to my career as it provides an extensive outline of the field, as it delineates the Human Services objective as assisting communities and individuals to attain their basic needs and enhance their quality of life. |
Section 2: Evidence-Based Writing Instructions: Write an evidence-based paper answering the
part C and D prompts found under the Requirements section. Enter your response below.
Two relevant skills include empathetic and active listening. The skills entail entirely focusing, comprehending, replying, and recalling what the client conveyed, both non-verbal and verbal cues. The latter is the basis of establishing trust and precisely evaluating a client’s needs. For instance, Lekas et al. (2020) cite that practitioners should prioritize active listening over other aspects, such as a patient’s racial category. The latter stems from the premise that if practitioners assume sexual or racial orientation overshadows other statutes, they risk essentializing the client and discrediting the former’s perspective. Thus, practitioners should focus on active and empathetic listening to identify the associated emotions inherent in the factual problem, as this facilitates their ability to deal with both the emotional and practical elements of the client’s issues (Lekas et al., 2020).
Ethical problem-solving and decision-making also play a significant role as the second skill, as experts in the field seldom encounter straightforward issues with straightforward solutions. The above skills entail navigating complex and ambiguous circumstances by systematically identifying problems, factoring in probable solutions, assessing these solutions against a stringent ethical code, and adopting a schedule that prioritizes the client’s autonomy and well-being. For instance, Lekas et al. (2020) cite that professionals are faced with the problem of balancing their duty to report with client confidentiality. Ethical problem-solving aids professionals in delivering patient-focused care, as it enhances their knowledge, self-efficacy, and confidence in communicating with diverse patients.
Human services professionals are likely to encounter compassion fatigue due to the high volume of cases, emotional intensity, and limited resources. The latter can contribute to reduced empathy, lower job output, and a high employee turnover rate. Delfish & Chadha (2025) aver that the professional is infamously puzzling with experts encountering ‘vicarious trauma’ from incessant exposure to clients’ trauma and cases. The former is exacerbated by systemic issues, including bureaucratic constraints and numerous cases that leave experts feeling as though they are not making noticeable progress, ultimately contributing to emotional exhaustion (Delfish & Chadha, 2025).
Skill Application
Ethical problem-solving is applied unswervingly to the issue of burnout. An expert must establish burnout signs as an ethical problem. The former stems from the premise that a diminished professional cannot provide competent service, underscoring the need for them to establish a self-care plan and lobby for systemic shifts. For instance, Delfish & Chadha (2025) indicate that human service experts are aware of their personal backgrounds, values, and beliefs, recognizing the impact on their relationships with others and seeking necessary professional assistance for their own individual conflicts and issues.
Two types of Individuals are frequently encountered.
Vulnerable clients feature as the first example of clients encountered, and they include families and individuals pursuing aid during stress, including domestic violence, substance abuse, homelessness, and severe financial hardship. The above clients are in heightened emotional states and require practical and instant assistance combined with emotional firmness from the experts. Experts work with individuals experiencing homelessness and provide aid to help them secure community shelter or temporary accommodation.
Interagency partners, including peers, feature as the second group of people professionals interact with. The latter stems from different collaborations with peers from other agencies, such as probation services, child protective services, and food bank representatives. The above requires coordination and sharing of data to provide client wraparound services. For instance, case administrators liaise with child protective services employees to facilitate child safety. Case administrators also collaborate with mental health counselors to provide counseling services to individuals.
Cultural awareness Significance
Cultural consciousness enables experts to comprehend, communicate with, and interact effectively with people from diverse cultural backgrounds. The latter transcends worldview, religion, sexual orientation, race, and ethnicity—for instance, a social worker liaising with an immigrant from a culture that highly favors familial hierarchy. A lack of cultural consciousness can contribute to misconstruing a client’s unwillingness to share personal problems, whereas cultural consciousness facilitates an understanding of their reluctance within its cultural context (Delfish & Chadha, 2025).
Instructions: Create a reference page under the References heading below. Please note that this reference page will need to include the sources you used for Section 1 and Section 2.
Be sure to review the resources provided in the course of study and visit the WGU Academic Coaching Center for support.
References
Delfish, M., & Chadha, P. (2025). From Competence to Humility: Advancing Culturally Responsive Mental Health Care. Psychiatric News, 60(1). https://doi.org/10.1176/appi.pn.2025.01.1.39
Lekas, H.-M., Pahl, K., & Fuller Lewis, C. (2020). Rethinking cultural competence: Shifting to cultural humility. Health Services Insights, 13(13). https://doi.org/10.1177/1178632920970580
Wikipedia Contributors. (2012, January 25). Human services. Wikipedia; Wikimedia Foundation. https://en.wikipedia.org/wiki/Human_services
Accessibility Review Completed and Approved for Distribution and Use.
Academic Product Management [HC – Based on review completed 08/12/24.]
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